Diane Archer

Prior authorization: What is to be done?

If there’s one thing about health insurance that just about everyone can agree on, it is that prior authorization is hell. Corporate health insurers use prior authorization to delay and deny care...

Calls to Social Security are going unanswered

Meryl Kornfield and Hannah Natanson report for The Washington Post that millions of people are finding it impossible to speak to someone at Social Security over the phone. The estimated hold time can...