Senate Finance Committee Chair, Ron Wyden, has written the Oregon Department of Consumer and Business Services and the Oregon Department of Human Services along with several other state insurance departments regarding “potentially deceptive” Medicare Advantage marketing practices. Senator Wyden would like to know more about growing complaints surrounding Medicare Advantage marketing practices that these state agencies might be hearing about. It is unknown whether Senator Wyden has also contacted the Centers for Medicare and Medicaid Services, which is responsible for regulating Medicare Advantage marketing materials.
As Chair of the Senate Finance Committee, Senator Wyden is responsible for oversight of Medicare Advantage. And, it is good news that he is concerned about MA marketing complaints and aggressive sales practices. Recently, CMS reported a doubling of MA marketing complaints in the year between 2020 and 2021.
Too often people with Medicare have little clue what they are doing when they enroll in a Medicare Advantage plan. CMS’ review of sales calls showed significant confusion among people with Medicare, including “that the beneficiary may be unaware that they are enrolling into a new plan during these phone conversations.” That aside, of those people who understand differences between traditional Medicare and MA, few appreciate the grave risks of enrolling in a Medicare Advantage plan.
We now have compelling evidence from the HHS Office of the Inspector General, the Government Accountability Office and MedPac that Medicare Advantage is in need of an overhaul. A wide range of MA plans are engaged in consumer protection violations and overcharging the federal government for their services. To date, CMS has not been able to address, let alone correct, these serious violations. Moreover, CMS has not disclosed to people which MA plans are the worst actors, which would help protect them from making a dangerous MA choice.
Senator Wyden recognizes that MA plans have been engaged in misleading ads and fraudulent marketing and sales practices for more than a decade. Hopefully, the Senate Finance Committee will act swiftly to address these bad acts. For now, Senator Wyden simply asks state officials to report on different types of misleading marketing and sales practices in their states. The Senator does not appear to have expressed concern publicly, let alone taken action, regarding threats to the health and well-being of people enrolled in MA plans.
It’s always smart to create a record. But, time is not on the side of people with Medicare who are misled into joining an MA plan. Already, we know about many types of misleading MA marketing. Moreover, CMS engages in misleading marketing of Medicare Advantage plans by not explaining to people in its Medicare and You handbook and other publications that out-of-pocket costs in most MA plans can be well over $5,000 and could be as high as $7,550, two to three times the cost of Medicare supplemental coverage in traditional Medicare. CMS also fails to explain the administrative hurdles people often face accessing care, as a result of MA plans’ prior authorization requirements.
Congress and CMS work at a snail’s pace. Some Congressional attention is finally focused on the serious risks facing people in some Medicare Advantage plans, along with billions of dollars in overpayments to MA plans. But, how long will it take for Congress and CMS to act in ways that protect the health and well-being of people in MA from the bad actors? And, how many people will die needlessly during that time?
Here’s more from Just Care:
- Government watchdog agencies tell Congress Medicare Advantage inappropriately restricts access to care and needs fixing
- OIG finds widespread inappropriate care denials in Medicare Advantage
- Congress must overhaul the way it pays Medicare Advantage plans
- Four things to think about when choosing between traditional Medicare and Medicare Advantage plans
- Medicare Advantage: Tune out the Joe Namath ads