Both the Wall Street Journal and MedPage Today recently have run compelling stories on the tradeoffs of opting for Medicare Advantage. They focus on the fact that people in Medicare Advantage, health plans offering Medicare benefits run by corporate health insurers, lose access to care from the doctors, hospitals and other health care providers they might want to use. And, Medicare Advantage enrollees can end up paying a lot more out of pocket for their care than they would in Traditional Medicare with supplemental coverage, if they get sick.
Medicare Advantage is not always low-cost or easy to use. One enrollee diagnosed with pancreatic cancer needed a PET scan to determine whether his cancer had spread and whether surgery was appropriate. But, the Cleveland Clinic told him that if he was in an MA plan, it would take at least three weeks for MA approval of the PET scan, during which time his cancer could be spreading. Fortunately, he was in Traditional Medicare and got the PET scan three days later.
The MA ads and sales agents don’t begin to tell people the full story. In addition to restricted access to providers and undue and inappropriate delays in receiving care, MA plan denial rates can be quite high. So, even if your treating physician says you need care, your MA plan might overrule that physician’s decision. Then, your only choice is to pay out of pocket and/or appeal the denial.
The Office of the Inspector General found that “among the prior authorization requests that MAOs [Medicare Advantage organizations] denied, 13% met Medicare coverage rules; in other words, these services likely would have been approved for these beneficiaries under” Traditional Medicare.
Most of the time, denials are overturned on appeal, especially with a letter from your treating physician documenting your need for care. The process is easy and costs you nothing, but it takes time. During that time, people’s health can deteriorate.
Insurance agents are paid more to enroll people in Medicare Advantage than in supplemental coverage that fills gaps in traditional Medicare. So, many of them steer people to Medicare Advantage and, often, to the Medicare Advantage plans that pay the biggest commissions. Sometimes, agents direct people to Medicare Advantage plans that don’t meet their needs–their doctors are not in-network, out-of-pocket costs are prohibitive, and administrative hurdles are too challenging.
The federal government reports that complaints about Medicare Advantage have more than doubled between 2020 and 2021, from nearly 16,000 to nearly 40,000! And, most people do not bother complaining to the federal government. Hospitals have begun complaining in a big way, as well; in fact, the Mayo Clinic just announced that it won’t be contracting with Medicare Advantage plans any longer, in most parts of the country, telling its patients in Florida and Arizona to enroll in Traditional Medicare with supplemental coverage.
So far, neither the administration nor Congress has begun to act to address the fundamental flaws with Medicare Advantage. Here are ten ways to improve it, few of which are under consideration at the moment.
For its part, the Medicare Advantage trade association points to all the people enrolling in Medicare Advantage who are satisfied. It’s easy to be satisfied when you need few health care services, and the MA plan gives you free health memberships and discounts on eyeglasses to ensure you stick with it. The 5o percent of people with Medicare who use the fewest health care services cost Medicare well under $1,000 each. But, the government pays the MA plans more than 11 times that amount to cover their care. Talk about a waste of money.
MedPage Today concludes its story with this: “Numerous beneficiaries told MedPage Today that they signed up for their MA plans when they were younger and healthier. Their premiums were zero or low. But after they needed care for newly diagnosed chronic conditions, they found themselves paying far more in co-pays and deductibles than a supplemental plan would have cost them. Now with pre-existing conditions they’re ineligible to sign up for a supplement. They’re stuck.” Of course, you never know when you will be diagnosed with costly chronic conditions.
One physician explains that MA enrollees are ” ‘trading money for access,’ that is low or no premiums for a limited network, and they may not be able to see the best specialist for their problem. I have to tell them, ‘Your plan does not offer that,’ he said.”
Here’s more from Just Care: