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Medicare prior authorization pilot program is failing, as predicted

Written by Diane Archer

Earlier this year, the Trump administration launched a pilot program, through which it is testing prior authorization in traditional Medicare in six states, on a limited set of medical services. From the get-go, many advocates and policymakers believed the pilot would fail, because its design creates a conflict of interest for its administrator. Not surprisingly, the pilot is failing.

The Centers for Medicare and Medicaid Services, which oversees Medicare, is reprimanding its contractor in Washington state for unduly delaying people’s care and being out of compliance with its contract. 

Prior authorization has a role to play in our health care system. When used appropriately, it can prevent the delivery of harmful or unnecessary services. It also can protect people from the consequences of poor care. But, when used inappropriately, as is too often the case, it can endanger people’s health and, in some cases, lead to their premature deaths. 

With prior authorization, the devil is in the details. To work effectively, the company charged with applying prior authorization protocols should not profit from denying or delaying care, as health insurers do in the Medicare Advantage program. If there’s a financial incentive at odds with the public good, there is an inherent conflict of interest that leads to inappropriate delays and denials of care, as there is in Medicare Advantage.

Unfortunately, the Centers for Medicare and Medicaid Services (CMS) unleashed the devil when it designed its traditional Medicare pilot. It contracted to pay the administering the prior authorization more the less care they covered–giving them a percentage of the money they “saved”–incentivizing them to delay and deny care excessively. And, that’s what they are doing.

The question is why would CMS allow this conflict of interest in its pilot, when the data is clear that it keeps people from getting needed care. The HHS Office of the Inspector General has repeatedly found that insurers in Medicare Advantage engage in widespread and persistent delays and denials of care and coverage through the prior authorization system, as a way to maximize profits.

Recognizing the serious issues with the pilot program, the House Appropriations Committee has voted unanimously to amend the 2027 spending legislation for the Department of Health and Human Services to prohibit any spending on prior authorization programs in traditional Medicare. And, 34 House members have asked CMS for more information on how the model is working, including denial rates,and delays. Whether Congress will pass the legislation is an open question.

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