Lisa Rein reports for the Washington Post on the inability of Social Security offices to meet the needs of people who are applying for disability benefits. In some states, the backlog is staggering, preventing people from getting benefits to which they are entitled for a year or longer. Congress must step in and appropriate the funds needed to adequately staff Social Security offices.
Today, more than a million Americans wait to learn whether they are eligible for disability benefits. People typically wait 214 days–more than seven months–for a determination of disability, up from 79 days three years ago. The delays mean vulnerable Americans are not receiving critical income, forcing them to forgo basic necessities.
Social Security outsources many claims for disability benefits. State employees do the work, even though the benefits are federal. Pay is low and offices are seriously short-staffed.
Decades ago, Congress gave states the authority to do the hiring of Social Security workers and make decisions about their terms of employment, including their pay. Pay varies wildly. And, many claims examiners lack needed training.
Pay is more than twice as high in Washington DC than in Florida, $75,506 and $32,655 respectively. Puerto Rico staff are paid half as much as Florida staff, $16,128. And, states can implement hiring freezes!!!!
When it comes to delays, some states are worse than others. In one Texas office, 130,000 disability benefit claims still need to be reviewed, and it is taking 214 days on average to review each one. Florida, Wisconsin, Georgia and Delaware have longer delays, 225, 227, 246 and 261 days respectively.
Many people whose claims are reviewed are inappropriately denied benefits and must appeal those denials. The appeal process can take another year.
What’s worse is that people under 65 are only eligible for Medicare if they qualify for Social Security Disability Benefits. So delays keep them from getting good health care coverage.
Social Security is trying to fix the problem. But, Congress has too often not appropriated the money Social Security needs to operate effectively, even though these administrative funds, like Social Security benefits, all come from the Social Security Trust Fund. Social Security needs the money to hire more people, conduct appropriate staff training, upgrade its technology and better coordinate with the states. The Social Security acting commissioner explains that there is also a shortage of physicians available to make medical determinations and review cases.
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