Many older adults and people with disabilities rely on Social Security as their sole source of income in retirement. Typically, Social Security deposits their monthly benefit directly into their bank accounts. But, Tara Seigel Bernard reports for the New York Times that last year 2,000 people found themselves the victims of criminals who diverted that money into their own bank accounts.
The criminals change the bank account to which Social Security benefits are directed. And Social Security staff say that this is a common crime. Between 2013 and 2018, 21,000 people lost $33.5 million in Social Security benefits to criminals. The government was able to stop $23.9 million in attempted fraud during that same time. Between 2019 and 2023, 7,600 people let the Federal Trade Commission know that criminals had redirected their Social Security benefits.
Don’t ever give anyone your Social Security number. Social Security will never ask for it. But, criminals call claiming to work at Social Security or a computer company, a bank, an insurance company, a credit bureau or a doctor’s office and persuade people to divulge personal information the criminals can use to steal their Social Security benefits. Criminals then break into people’s online Social Security accounts and change all applicable information so that the benefits go to their bank accounts.
Criminals are also claiming benefits of people who have reached retirement age but have not yet claimed benefits.
The Office of the Inspector General suggests that the online Social Security portal is not secure enough. People can verify their identity too easily. Social Security claims to be doing what it can, updating its systems, but the Office of the Inspector General says it needs to do more.
Social Security does write people when there is a change to their account to ensure they authorized it. And, that has helped avoid a lot of fraud.
Consider identifying someone you trust serve as your representative payee with Social Security. You might not need a representative payee now, but should you be unable to manage your Social Security account on your own, it’s good to have a representative payee in place. A power of attorney will not work with Social Security. You will need a representative payee.
You can lock your Social Security account. Put an e-services block on your Social Security account. You will not be able to change any information you provided Social Security online, but neither will anyone else. If you do need to change something, you will need to reach out to your local Social Security office to do so.
You can put a direct deposit block on your account to prevent fraud. Again, this will keep anyone, including you, from changing your direct deposit information online. If you do need to change something, you will need to reach out to your local Social Security office to do so.
Never trust that a caller is from Social Security even if Social Security appears on your phone’s caller ID. If the caller presents some issue with your accountant, hang up and call Social Security directly at 1-800-772-1213.
If you are scammed: Call the Federal Trade Commission at 1-877-IDTHEFT (1-877-438-4338) or contact them online here.
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